Tuesday, April 17, 2007

Expectations and Contingencies

Often times I've found that conflicts arise in different peoples expectations of certain situations. I think we all suffer from this at times. There are moments when we seem to expect people to do things, behave a certain way, or even think the way we do!

One of the tricks here is to build a common set of expectations for what you can or can't do. This is a key part of conversations that is often overlooked. If you begin with setting expectations, shouldn't the rest be easier?

Contingencies are a similar issue, how often do people have contingencies planned ahead? The value in having a spill over plan for example can be tremendous. Take a simple task for example, what if we knew there was a risk that the task might be bigger than we expected? Could we simply plan to have additional resources at the ready, should more help be needed?

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